Allocation rules are meant to define when tasks should be auto-assigned to users when they reach a swimlane that has a specific role configured (for example, specific tasks will be assigned for the front office and specific tasks for the back office only).
Tasks will always be allocated depending on the users load (number of tasks) from current/other processes. If there are two or more users with the same number of assigned tasks, the task will be randomly assigned to one of them.
To access the allocation rules, follow the next steps:
To add process and allocation rules, follow the next steps:
Select a process definition from the drop-down list.
Click Add swimlane allocations button (+) to add allocations.
NOTE! If there are no users with execute rights in the swimlane you want to add (hasExecute: false
), the following error message will be displayed:
execute rights
.Users with out-of-office status will be skipped by automatic allocation. More information about out-of-office feature, here.
To edit allocation rules, follow the next steps:
The allocation rules list displays all the configured swimlanes grouped by process:
To copy process allocation rules and move them between different environments, you can use the export/import feature.
You can export process allocation rules as JSON files directly from the allocation rules list:
Allocation rules are meant to define when tasks should be auto-assigned to users when they reach a swimlane that has a specific role configured (for example, specific tasks will be assigned for the front office and specific tasks for the back office only).
Tasks will always be allocated depending on the users load (number of tasks) from current/other processes. If there are two or more users with the same number of assigned tasks, the task will be randomly assigned to one of them.
To access the allocation rules, follow the next steps:
To add process and allocation rules, follow the next steps:
Select a process definition from the drop-down list.
Click Add swimlane allocations button (+) to add allocations.
NOTE! If there are no users with execute rights in the swimlane you want to add (hasExecute: false
), the following error message will be displayed:
execute rights
.Users with out-of-office status will be skipped by automatic allocation. More information about out-of-office feature, here.
To edit allocation rules, follow the next steps:
The allocation rules list displays all the configured swimlanes grouped by process:
To copy process allocation rules and move them between different environments, you can use the export/import feature.
You can export process allocation rules as JSON files directly from the allocation rules list: