The Out-of-office feature allows you to register users availability to perform a task. It can be allocated manually or automatically.
Users with out-of-office status are excluded from the candidates for automatic task allocation list during the out-of-office period. More information about allocation rules, here.
To delete out-of-office records, follow the next steps:
From the out-of-office list, select a record.
Click Delete button. A pop-up message will be displayed: “By deleting this out-of-office record, the user will become eligible to receive tasks in the selected period. Do you want to proceed?”
If you choose to delete an out-of-office record, the user is eligible to receive tasks allocation during the mentioned period. More information about automatic task allocation, here.
Click Yes, proceed if you want to delete the record, click Cancel if you want to abort the deletion.
If the out-of-office period contains days selected in the past, the user cannot delete the record, the following message is displayed: “You can’t delete this record because it already affected allocations in the past. Try to shorten the period, if it didn’t end.”