A Value Outcome Unit (VOU) is a named business outcome you can attach agents to — Customer Onboarding, Fraud Detection, Claims Processing. Each VOU rolls up the ROI of every agent contributing to it, so the conversation moves from “GPT-4 is expensive” to “Claims Processing nets us $1.4M a year”.Documentation Index
Fetch the complete documentation index at: https://docs.flowx.ai/llms.txt
Use this file to discover all available pages before exploring further.
Why VOUs matter
LLM cost dashboards talk about agents. Executives talk about outcomes. VOUs are the bridge.| Technical view | Executive view (VOU) |
|---|---|
| “claims-approval p95 is 2.1s" | "Claims Processing handles 14k cases/month" |
| "intake-bot costs $0.07/call" | "Customer Onboarding saves $480k/year" |
| "fraud-classifier error rate is 1.2%" | "Fraud Detection prevented $2.1M in losses” |
Anatomy of a VOU
| Field | Meaning |
|---|---|
| Name | Business-readable, e.g. “Claims Processing”. |
| Owner | The business sponsor (not the engineering owner). |
| Member agents | One or many agents that contribute. |
| Outcome metric | The KPI the unit moves — cases handled, calls resolved, revenue saved. |
| Baseline cost | What this outcome cost before AI (manual labour, RPA, outsourcing). |
| Risk factor | A scalar 0.0–1.0 that adjusts net contribution for compliance risk. |
Setting up a VOU
Name and assign an owner
Use language the business uses. The owner sees this VOU in their executive view.
Add agents
Pick from the registered agents in your AI Registry. One agent can belong to multiple VOUs (e.g. a triage agent feeding both Onboarding and Support).
Define the baseline
Specify the manual cost for this outcome — for example, “12 FTE × 1.4M annual baseline.
What the VOU dashboard shows
For each Value Outcome:- Labour saved — derived from baseline minus current ops cost
- LLM cost — sum of telemetry-derived cost across member agents
- Net contribution — labour saved minus LLM cost
- Risk-adjusted net contribution — net × risk factor
- Volume — outcome metric over time
- Top contributing agents — which agents drive most of the net
Mapping to financial ROI
VOUs are the natural roll-up level for Financial ROI. The same payback, NPV, and annual ROI % numbers exist per agent and per VOU; most executive conversations live at the VOU level.Related resources
Financial ROI
Where VOU contributions become payback and NPV.
Sensitivity analysis
Show executives the range of outcomes, not just a point estimate.