Why VOUs matter
LLM cost dashboards talk about agents. Executives talk about outcomes. VOUs are the bridge.Anatomy of a VOU
Setting up a VOU
1
Open ROI → Value Outcomes
Click New Value Outcome.
2
Name and assign an owner
Use language the business uses. The owner sees this VOU in their executive view.
3
Add agents
Pick from the registered agents in your AI Registry. One agent can belong to multiple VOUs (e.g. a triage agent feeding both Onboarding and Support).
4
Define the baseline
Specify the manual cost for this outcome — for example, “12 FTE × 1.4M annual baseline.
5
Set the risk factor
Default 1.0 (no adjustment). Reduce for outcomes with significant compliance risk; the dashboard shows risk-adjusted net contribution alongside the raw number.
What the VOU dashboard shows
For each Value Outcome:- Labour saved — derived from baseline minus current ops cost
- LLM cost — sum of telemetry-derived cost across member agents
- Net contribution — labour saved minus LLM cost
- Risk-adjusted net contribution — net × risk factor
- Volume — outcome metric over time
- Top contributing agents — which agents drive most of the net
Mapping to financial ROI
VOUs are the natural roll-up level for Financial ROI. The same payback, NPV, and annual ROI % numbers exist per agent and per VOU; most executive conversations live at the VOU level.Related resources
Financial ROI
Where VOU contributions become payback and NPV.
Sensitivity analysis
Show executives the range of outcomes, not just a point estimate.