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Description

The AI Assistant provides intelligent documentation support for both the FlowX.AI platform and banking operations. By leveraging comprehensive documentation repositories, this agent delivers:

  • Accurate Responses: Utilizes up-to-date product documentation for precise answers.
  • Consistency: Ensures uniformity in responses across all user interactions.
  • Efficiency: Reduces response time, enhancing user satisfaction.
  • Scalability: Handles multiple user queries simultaneously without human intervention.
  • Streamlined Onboarding: Provides instant, accurate answers to new users’ questions, facilitating a smoother and faster onboarding process.

The assistant functions as a knowledge hub that can quickly search, retrieve, and synthesize information from both built-in FlowX.AI documentation and custom uploaded documents.

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Capabilities

The AI Assistant offers specialized content search functionality across different documentation sources:

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Search into FlowX Documentation

  • Purpose: Provides answers to questions about the FlowX.AI platform, its features, configuration options, and best practices.
  • Documentation Coverage: Accesses a comprehensive repository of approximately 1,000 documentation chunks (318,000 tokens).
  • Query Types: Handles direct questions, keyword searches, or general topic inquiries related to the platform.
  • Performance: Documentation ingestion takes approximately 12 seconds, with rapid response times for most queries.
  • Response Format: Delivers answers in well-formatted markdown for readability.

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User Experience

The AI Assistant is easily accessible within the FlowX.AI Platform:

  1. Access Point: Users can find the AI Assistant in the help section of the platform interface.

  2. Conversation Interface: The assistant uses a chat-based interface where users can:

    • Type natural language questions
    • View responses in real-time with markdown formatting
    • Follow up with additional questions in a conversational manner

  3. Document Upload: Users can upload custom documentation through:

    • The document upload interface in the assistant section
    • Selecting files from their local system
    • Providing URLs to documentation resources

  4. Saved Conversations: Users can reference past interactions, with the assistant maintaining context between sessions.

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Anatomy

The AI Assistant architecture follows a sophisticated retrieval-augmented generation approach:

The workflow begins with query refinement, followed by document retrieval and relevance grading. Based on the quality of retrieved information, the system can generate an immediate response, process a more complex response asynchronously, or refuse to answer if no relevant documentation is found.

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Top rules for Designer AI Agent prompting

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✅ DO the following

Be specific with your questions: Clearly articulate what information you need about the FlowX.AI platform or banking operations. The more specific your question, the more precise the answer will be.

Reference platform components: Mention specific features, modules, or functions you’re asking about to help the assistant retrieve the most relevant documentation.

Provide context: When asking follow-up questions, include relevant context or reference your previous inquiry to help the assistant understand the conversation flow.

Ask about best practices: The assistant can provide guidance on recommended approaches and implementation strategies based on official documentation.

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⛔ DON’T do these

Don’t ask about undocumented features: The assistant relies on available documentation and may not be able to provide information about unreleased or undocumented functionality.

Don’t expect troubleshooting of specific implementations: While the assistant can provide general guidance, it cannot debug custom code or analyze specific implementation issues without detailed context.

Don’t assume complete knowledge: If documentation doesn’t cover a particular topic, the assistant may not be able to provide comprehensive information on that subject.

Don’t ask unrelated questions: The assistant is specialized in FlowX.AI platform and banking documentation and may not provide accurate answers on unrelated topics.

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