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Designing the BPMN Process: Requesting a New Credit Card from a Bank App

Let’s initiate by designing the BPMN process diagram for a sample use case: requesting a new credit card from a bank app.

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Sample Process Steps

Taking a business process example of a credit card application, it involves the following steps:
1

Create Business Process Example

Create a business process example of a credit card application.
2

Initiate Credit Card Request

A user initiates a request for a new credit card - Start Event
3

Fill in Personal Data

The user fills in a form with their personal data - User Task
4

Automated Credit Score Check

The bank system performs a credit score check automatically using a send event that communicates with the credit score adapter, followed by a receive event to collect the response from the adapter - Automatic Task
5

Credit Score Bifurcation

The process bifurcates based on the credit score using an Exclusive Gateway
6

Save Credit Card Type

Each branch entails a service task that saves the appropriate credit card type to the process data - Automatic Task
7

Branch Reconciliation

The branches reconvene through a Closing Gateway
8

View and Confirm Credit Card Details

The user views the credit card details and confirms - User Task
9

Parallel Branching

After user confirmation, the process divides into two parallel branches - Parallel Gateway. One registers the request in the bank’s systems (bank system adapter/integration), and the other sends a confirmation email (notification plugin) to the user
10

External API Call

An additional automatic task follows: a call to an external API to compute the distance between the user’s address and the bank locations (Google Maps Distance Matrix API) - Automatic Task
11

Sort Location Distances

A task is utilized to sort the location distances and present the top three to the user - Automatic Task
12

Select Card Pickup Point

The user selects the card pickup point from the bank location suggestions - User Task
13

Receive Confirmation

A receive task awaits confirmation from the bank that the user has collected the new card, concluding the process flow - End Event

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Sample Process Diagram

Here’s what the BPMN diagram illustrates: Request a new credit card

Download process sample