FlowX.AI implementation methodology

The implementation of FlowX.AI follows a structured approach comprising several phases, using a hybrid methodology that has proven effective in past implementations. These phases include:

  • Mobilization
  • Analysis & Solution Design
  • Project Execution
  • Production & Go-live
  • Transition to Business as Usual (BaU)

These phases address various aspects of the implementation process, ensuring a comprehensive and successful deployment of FlowX.AI solutions.

Explore our Academy course on Implementation Methodology for in-depth insights:

  • What are the project stages in a FlowX implementation?

  • What are the key roles of an implementation team?

  • What are the main responsibilities of each role in the team?

Implementation Methodology academy course

Designing the BPMN Process: Requesting a New Credit Card from a Bank App

Let’s initiate by designing the BPMN process diagram for a sample use case: requesting a new credit card from a bank app.

Sample Process Steps

Taking a business process example of a credit card application, it involves the following steps:


Create Business Process Example

Create a business process example of a credit card application.


Initiate Credit Card Request

A user initiates a request for a new credit card - Start Event


Fill in Personal Data

The user fills in a form with their personal data - User Task


Automated Credit Score Check

The bank system performs a credit score check automatically using a send event that communicates with the credit score adapter, followed by a receive event to collect the response from the adapter - Automatic Task


Credit Score Bifurcation

The process bifurcates based on the credit score using an Exclusive Gateway


Save Credit Card Type

Each branch entails a service task that saves the appropriate credit card type to the process data - Automatic Task


Branch Reconciliation

The branches reconvene through a Closing Gateway


View and Confirm Credit Card Details

The user views the credit card details and confirms - User Task


Parallel Branching

After user confirmation, the process divides into two parallel branches - Parallel Gateway. One registers the request in the bank’s systems (bank system adapter/integration), and the other sends a confirmation email (notification plugin) to the user


External API Call

An additional automatic task follows: a call to an external API to compute the distance between the user’s address and the bank locations (Google Maps Distance Matrix API) - Automatic Task


Sort Location Distances

A task is utilized to sort the location distances and present the top three to the user - Automatic Task


Select Card Pickup Point

The user selects the card pickup point from the bank location suggestions - User Task


Receive Confirmation

A receive task awaits confirmation from the bank that the user has collected the new card, concluding the process flow - End Event

Sample Process Diagram

Here’s what the BPMN diagram illustrates:

Request a new credit card

Download process sample