> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Value Outcome Units

> Group agents by business outcome so technical metrics translate to board-level revenue and cost language.

A Value Outcome Unit (VOU) is a named business outcome you can attach agents to — Customer Onboarding, Fraud Detection, Claims Processing. Each VOU rolls up the ROI of every agent contributing to it, so the conversation moves from "GPT-4 is expensive" to "Claims Processing nets us \$1.4M a year".

***

## Why VOUs matter

LLM cost dashboards talk about agents. Executives talk about outcomes. VOUs are the bridge.

| Technical view | Executive view (VOU) |
| - | - |
| "claims-approval p95 is 2.1s" | "Claims Processing handles 14k cases/month" |
| "intake-bot costs \$0.07/call" | "Customer Onboarding saves \$480k/year" |
| "fraud-classifier error rate is 1.2%" | "Fraud Detection prevented \$2.1M in losses" |

***

## Anatomy of a VOU

| Field | Meaning |
| - | - |
| **Name** | Business-readable, e.g. "Claims Processing". |
| **Owner** | The business sponsor (not the engineering owner). |
| **Member agents** | One or many agents that contribute. |
| **Outcome metric** | The KPI the unit moves — cases handled, calls resolved, revenue saved. |
| **Baseline cost** | What this outcome cost before AI (manual labour, RPA, outsourcing). |
| **Risk factor** | A scalar 0.0–1.0 that adjusts net contribution for compliance risk. |

***

## Setting up a VOU

**1. Open ROI → Value Outcomes**

Click **New Value Outcome**.

**2. Name and assign an owner**

Use language the business uses. The owner sees this VOU in their executive view.

**3. Add agents**

Pick from the registered agents in your AI Registry. One agent can belong to multiple VOUs (e.g. a triage agent feeding both Onboarding and Support).

**4. Define the baseline**

Specify the manual cost for this outcome — for example, "12 FTE × $65/hr × 1,800 hrs/year" = $1.4M annual baseline.

**5. Set the risk factor**

Default 1.0 (no adjustment). Reduce for outcomes with significant compliance risk; the dashboard shows risk-adjusted net contribution alongside the raw number.

***

## What the VOU dashboard shows

For each Value Outcome:

* **Labour saved** — derived from baseline minus current ops cost
* **LLM cost** — sum of telemetry-derived cost across member agents
* **Net contribution** — labour saved minus LLM cost
* **Risk-adjusted net contribution** — net × risk factor
* **Volume** — outcome metric over time
* **Top contributing agents** — which agents drive most of the net

***

## Mapping to financial ROI

VOUs are the natural roll-up level for [Financial ROI](https://docs.flowx.ai/6.x/observatory/roi/financial-roi.md). The same payback, NPV, and annual ROI % numbers exist per agent and per VOU; most executive conversations live at the VOU level.

***

## Related resources

> [card] [Financial ROI](https://docs.flowx.ai/6.x/observatory/roi/financial-roi.md)
>
> Where VOU contributions become payback and NPV.

> [card] [Sensitivity analysis](https://docs.flowx.ai/6.x/observatory/roi/sensitivity-analysis.md)
>
> Show executives the range of outcomes, not just a point estimate.


## Related topics

- [ROI & value](https://docs.flowx.ai/6.x/observatory/roi/overview.md)
- [Sensitivity analysis](https://docs.flowx.ai/6.x/observatory/roi/sensitivity-analysis.md)
- [Migrate process instances](https://docs.flowx.ai/6.x/docs/projects/runtime/active-process/migrate-process-instances.md)
- [Dynamic & computed values](https://docs.flowx.ai/6.x/docs/building-blocks/ui-designer/dynamic-and-computed-values.md)
- [Intent classification and routing](https://docs.flowx.ai/6.x/ai-platform/patterns/intent-classification-routing.md)


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